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2024-09-29

Branch transfer path: three quiet failure points

Santi Meesuk

#branch support#operations
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Branch transfers fail softly. Calendar ghosts happen when two distributors believe they own the same promo window. Photo drift happens when new managers retake shelves with new angles, making before/after comparisons useless. Silent approvals happen when someone nods in a hallway but never logs the nod.

We document each failure mode with neutral language and a tiny RACI adjustment. The transfer path appendix becomes a checklist, not a manifesto.

Teams that run the tabletop simulation twice catch most ghosts early. Teams that skip it spend more on overtime later—predictably, and without heroic claims.